Customer Engagement Maturity - Benchmarking Assessment

Benchmark your Customer Engagement Maturity

Bsquared has conducted extensive research into the customer management strategies of many organisations and how this can affect a company’s performance.  This research has been carried out with senior level contacts in companies across a broad range of business segments both in the US and Europe.

The results provide a benchmark for a company to understand:

  • Areas of strength in the organisation
  • Opportunities for improvement and recommended actions
  • Components of a successful Customer Management Strategy
Customer Engagement Benchmark