Face-to-Face reviews are an approach to managing customer relationships which enables you to measure the level of confidence and commitment of each of your customers.
Measuring your customer confidence provides a reliable guide to the strength of your customer relationships and any risk that may exist in them. It is a solid predictor of future buying behaviour and provides a measure of the level of confidence the customer has in your ability to meet their needs and expectations.
We provide a Confidence Index (CI) for each customer and overall for your customer base. With our help you will be able to identify customers at risk and what improvement actions can be taken. The in-depth nature of the interviews enables you to discuss your customer’s long term plans and identify new opportunities for sales or for product and service development. Through this process you will gain insight into how your customer perceive your competitors and you will be able to track improvements over time.