Monday 23rd June 2014
click Customer satisfaction has become the most widely used metric for companies trying to satisfy and retain customers with the ultimate goal of improving customer loyalty and retention.
click here There are many...
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Friday 30th May 2014
go to site A two part question and one which a lot of organisations find surprisingly hard to answer.
get link Sure, an accountant can look back historically and quote revenue, a sales person can quote sales figures.
buy flagyl online New Zealand But is that as far as it goes? What about...
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Friday 11th April 2014
Bsquared, customer loyalty management experts, has been appointed to run the customer satisfaction improvement programme in Airbus Customer Services.
The five-year Customer Satisfaction Improvement Programme started in March 2014 and will measure...
Monday 10th March 2014
Rob Brickle asks: Do people really think in terms of driving bottom line profitability when engaging in CX activity?
While many companies know the importance of improving their customer satisfaction and loyalty, focus on this area is often driven...
Thursday 12th December 2013
We read with interest IBM’s latest Global C-suite Study. Interviews with over 4,000 top executives covering more than 20 industries in 70 countries gives a unique insight into the thoughts and ambitions of CEOs, CMOs, CIOs and CFOs.
Showing 21 to 26 of 26 articles.