Improving your customer satisfaction – where is the proof that it pays?

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Monday 10th March 2014

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binäre optionen ig Rob Brickle asks: Do people really think in terms of driving bottom line profitability when engaging in CX activity?

apply for loan online canada While many companies know the importance of improving their customer satisfaction and loyalty, focus on this area is often driven...

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Successful organisations have the customer at the heart of business strategy - Nigel Bagley looks at IBM's latest Global C-suite Survey

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Thursday 12th December 2013

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blog su opzioni binarie We read with interest IBM’s latest Global C-suite Study. Interviews with over 4,000 top executives covering more than 20 industries in 70 countries gives a unique insight into the thoughts and ambitions of CEOs, CMOs, CIOs and CFOs.


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