How to get closer to your customers

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Monday 25th July 2016

click here Do you have long term contracts with customers? Are you regularly monitoring the strength of your customer relationships? Do you regularly check that your customers are happy with your services? Do you know if your customers are confident in your...

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If you could sanity check your customer relationships - what should be at the top of your list?

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Wednesday 13th July 2016

see url At Bsquared we believe in listening to your customers – customers are individuals and they like to be heard. Most people appreciate your taking the time to listen to what they have to say.

follow site Here are a few pointers to what we think most...

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Our latest infographic: The Importance of Customer Loyalty
Thursday 20th August 2015

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watch Success of a business today depends as much on the Customer Experience (CX) as on other business drivers. Increasing the loyalty of your customers brings many benefits and will ultimately improve business profitability. Our latest infographic... Read more

Seeking customer insight? Face-to-face reviews will give you in-depth knowledge that builds customer loyalty
Wednesday 29th July 2015

It's a simple fact that the more you know about your customers and what they need from you, the better you can provide for them. Giving them better service is the best way of improving customer loyalty – ultimately giving a more beneficial...

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Customer Loyalty in the Logistics Industry. Are you only as good as your last delivery?

Monday 29th June 2015

Bsquared account manager Susanne O’Connell was previously Customer Services Director for a global logistics company. Here she reflects on how customer loyalty can be crucial in a crisis.

In my experience, customers are rarely concerned...

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Rob Brickle makes the case for Investing in Customer Loyalty

Friday 22nd May 2015

We have always been convinced of the case for building a loyal customer base. Many of our own clients have been with us for over a decade and we have seen how gradual improvements in the loyalty of their own customers has improved retention and...

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Investment in the Customer Experience

Tuesday 28th April 2015

We are frequently asked about the Return on Investment on customer engagement activities and spend. We have put together this infographic which highlights key facts and research (including our own) into what organisations are doing to improve the...

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