Seeking customer insight? Face-to-face reviews will give you in-depth knowledge that builds customer loyalty

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Wednesday 29th July 2015

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binäre optionen richtig handeln It's a simple fact that the more you know about your customers and what they need from you, the better you can provide for them. Giving them better service is the best way of improving customer loyalty – ultimately giving a more beneficial...

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Customer Loyalty in the Logistics Industry. Are you only as good as your last delivery?

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Monday 29th June 2015

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opzioni binarie 30 secondi Bsquared account manager Susanne O’Connell was previously Customer Services Director for a global logistics company. Here she reflects on how customer loyalty can be crucial in a crisis.

binary options uk regulation In my experience, customers are rarely concerned...

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Rob Brickle makes the case for Investing in Customer Loyalty

Friday 22nd May 2015

We have always been convinced of the case for building a loyal customer base. Many of our own clients have been with us for over a decade and we have seen how gradual improvements in the loyalty of their own customers has improved retention and...

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Investment in the Customer Experience

Tuesday 28th April 2015

We are frequently asked about the Return on Investment on customer engagement activities and spend. We have put together this infographic which highlights key facts and research (including our own) into what organisations are doing to improve the...

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The Gift of Customer Feedback – use it wisely

Monday 30th March 2015

We all like getting something for free, especially when it is perceived to be of value.

Strange then, don’t you think, how some organisations behave with their customer feedback? Just think of the value for a moment. Whether they are highly...

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Do you have an “at-risk” client? Here’s how a major US financial institution turned client from disengaged to delighted

Friday 27th February 2015

Having an at-risk client who won’t engage, won’t return calls or respond to emails is a frequent problem.

Here’s the story of how a major US bank used the Customer Review Process (CRp®) to turn around an unhappy customer.

The organisation has...

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New Year’s resolution: Look ‘Outside-in’ not ‘Inside-out’

Friday 2nd January 2015

Growing a business used to be simple.  It was all about: come up with an idea, find a market, promote and grow sales, achieve economies of scale, get a larger customer base, streamline costs in order to maximize profits, improve the...

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