B2B Customer Surveys - how to get it right

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Wednesday 29th November 2017

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buy doxycycline in the UK Listening to your customers is a vital skill. That much is obvious.

http://www.crystalcitymo.org/?c=can-you-take-amoxil-with-muscle-relaxers Your current Voice of the Customer activities may be falling short of the mark and not giving you the insights you suspect are out there. Customer satisfaction surveys might not...


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Accountants have customers too - managing internal stakeholders

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Monday 10th July 2017

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metronidazole and orange juice interaction Somebody once likened Marketing and Accountancy to a train journey.

http://bsquared-consulting.com/?a=metronidazole-antibiotic-buy-online The Marketer would choose the seat facing the direction of travel to look forward into the future and make plans; the Accountant would sit facing backwards to review what has...


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Progress not perfection - striving for customer excellence

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Friday 2nd June 2017

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buy cipro in Bogota Colombia A recent Accenture survey showed over 90% of B2B companies plan to increase spending on customer experience; 78% of those questioned believe it provides competitive advantage.

can I take doxycycline and drink alcohol B2B companies are increasingly aware of how vital great customer...


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Take some NPS, add some insight: a recipe for customer engagement success


Monday 16th January 2017

Is better customer engagement one of your resolutions for 2017?  If it is then what is the best recipe for success?

Improved customer experience, increased customer satisfaction and a better understanding of your customer's journey...


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The customer journey - why is it so important?


Thursday 27th October 2016

Company success and growth now more than ever hinges around how a company deals with it's customers.

Companies which thrive and survive will be those for whom the customer relationship sits at the very heart of business strategy. Every process...


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Top tips for a successful customer satisfaction survey


Monday 3rd October 2016

If you are planning a customer satisfaction survey here are some top tips to ensure success.

These tips are from Bsquared's experience in helping B2B clients make the most of the Voice of the Customer. Gathering insights and getting actionable...


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The wonder of customer insight


Friday 9th September 2016

How well do you really know your customers? This may help.

We have identified key touchpoints where you can gather customer insights - the trick is to make sure you are on top of them all.

Gathering information about your customers allows you to...


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