Take some NPS, add some insight: a recipe for customer engagement success

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Monday 16th January 2017

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opzioni binarie demo online Is better customer engagement one of your resolutions for 2017?  If it is then what is the best recipe for success?

optiobe binarie om Improved customer experience, increased customer satisfaction and a better understanding of your customer's journey...


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The customer journey - why is it so important?

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Thursday 27th October 2016

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bdswiss pc platform Company success and growth now more than ever hinges around how a company deals with it's customers.

binary options strategies Companies which thrive and survive will be those for whom the customer relationship sits at the very heart of business strategy. Every process...


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Top tips for a successful customer satisfaction survey


Monday 3rd October 2016

If you are planning a customer satisfaction survey here are some top tips to ensure success.

These tips are from Bsquared's experience in helping B2B clients make the most of the Voice of the Customer. Gathering insights and getting actionable...


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The wonder of customer insight


Friday 9th September 2016

How well do you really know your customers? This may help.

We have identified key touchpoints where you can gather customer insights - the trick is to make sure you are on top of them all.

Gathering information about your customers allows you to...


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How to get closer to your customers


Monday 25th July 2016

Do you have long term contracts with customers? Are you regularly monitoring the strength of your customer relationships? Do you regularly check that your customers are happy with your services? Do you know if your customers are confident in your...


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If you could sanity check your customer relationships - what should be at the top of your list?


Wednesday 13th July 2016

At Bsquared we believe in listening to your customers – customers are individuals and they like to be heard. Most people appreciate your taking the time to listen to what they have to say.

Here are a few pointers to what we think most...


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Our latest infographic: The Importance of Customer Loyalty


Thursday 20th August 2015

Success of a business today depends as much on the Customer Experience (CX) as on other business drivers. Increasing the loyalty of your customers brings many benefits and will ultimately improve business profitability. Our latest infographic...


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