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binära optioner trendanalys Catherine Allen, Head of Keeping People Happy, Ella's Kitchen
“We were impressed with how rapidly Bsquared turned our requirements into action"
Nicolas Chabbert, Sr Vice-President DAHER Airplane Business Unit
“Bsquared’s quick response and accurate interpretation of our requirements delivered the Customer Satisfaction survey we needed"
Philip Moustgaard Knudsen, Head of Marketing & Communication, Satair Group
"The training was punchy and to the point and the analysis extremely insightful. Great support – we were enormously pleased.”
Marlin Dailey, Chief Commercial Officer, AWAS
"The relationship between my team and Bsquared Consulting has gone from strength to strength over the years"
Steve Kempt, Head of Customer Loyalty, BT Innovate & Design
"What attracted me to the Bsquared process was that it targeted exactly the same audience that we needed to tackle; the most influential people in our most valuable customers"
Bill Black, Former Chief Quality Officer, Airbus Group
“Bsquared’s programme has added value to the commercial activities of the charity."
Peter Savage, Chief Operations Officer, St John Ambulance
"Out of review sessions themselves we identified three new pieces of business which we did not know about, and certainly would not have known about them in anything like the same sort of timescales"
Harry Watson, Director Business Transformation, IFS Defence
Take some NPS, add some insight: a recipe for customer engagement success
16th January 2017
Is better customer engagement one of your resolutions for 2017? If it is then what is the best recipe for success?
Improved customer experience, increased customer satisfaction and a better understanding of your customer's journey contribute to improving your customer engagement.