Customer Review process (CRp®)

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Customer Satisfaction Surveys

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Bsquared Customer Engagement Benchmark ebook 2016

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Benchmark your Customer Engagement - free assessment

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Welcome to Bsquared Using the voice of the customer to deliver powerful insights and actionable data that drives business performance and customer loyalty uob singapore personal loan interest rate Proven, quantifiable benefits:

  • Stronger customer relationships
  • Increased share of wallet
  • Improved retention
  • Product and service innovation
  • More business winning opportunities
  • Reduced risk i want to apply for a loan online As customer and stakeholder relationships become more complex, better and more creative business-to-business customer engagement strategies are required.

a loan where the borrower receives money today We help and guide B2B organisations no credit installment loan to effectively use the voice of the customer. We design and deploy the tools necessary to obtain powerful insights and produce actionable data to drive business performance and improve customer loyalty, aussie home loans basic variable rate virtual loan officer We work as part of your team focusing on understanding your needs, the outcomes required and the tools necessary to generate customer data needed. Better customer insights will help you to become more aligned with your customers, to evaluate their strategy, predict their future plans and where you fit in to them.

Recent Clients Read more

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hammond indiana payday loans “The knowledge and experience the team at Bsquared have brought has helped ADS to continually build on our performance and delivery to members" home loan principal and interest calculator india excel Alison Short, Director - Membership and Communications, ADS

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how to work out compound interest on loans “The Bsquared presentation of the programme results received very positive feedback from the audience."

Philippe Saint-Aubert, SVP Sales, Airbus Defence and Space

“The response rates exceeded our expectations and the feedback enabled us to verify what we're doing well and gave us more ideas to improve our service to customers"

Catherine Allen, Head of Keeping People Happy, Ella's Kitchen

“We were impressed with how rapidly Bsquared turned our requirements into action"

Nicolas Chabbert, Sr Vice-President DAHER Airplane Business Unit

“Bsquared’s quick response and accurate interpretation of our requirements delivered the Customer Satisfaction survey we needed"

Philip Moustgaard Knudsen, Head of Marketing & Communication, Satair Group

"The training was punchy and to the point and the analysis extremely insightful. Great support – we were enormously pleased.”

Marlin Dailey, Chief Commercial Officer, AWAS

"The relationship between my team and Bsquared Consulting has gone from strength to strength over the years"

Steve Kempt, Head of Customer Loyalty, BT Innovate & Design

"What attracted me to the Bsquared process was that it targeted exactly the same audience that we needed to tackle; the most influential people in our most valuable customers"

Bill Black, Former Chief Quality Officer, Airbus Group

“Bsquared’s programme has added value to the commercial activities of the charity."

Peter Savage, Chief Operations Officer, St John Ambulance

"Out of review sessions themselves we identified three new pieces of business which we did not know about, and certainly would not have known about them in anything like the same sort of timescales"

Harry Watson, Director Business Transformation, IFS Defence

News Read more

Progress not perfection - striving for customer excellence

2nd June 2017

A recent Accenture survey showed over 90% of B2B companies plan to increase spending on customer experience; 78% of those questioned believe it provides competitive advantage.

B2B companies are increasingly aware of how vital great customer experience is to the success of B2C companies and...

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Services Read more

Customer Review Process (CRp®)

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Customer Satisfaction and Brand Surveys

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Customer Journey Mapping

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Customer Engagement Maturity - Benchmarking Assessment

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